Thank you for shopping from Al Sard Company
In shrike, we try to be as accurate as possible in the description of products. However, we do not guarantee that such a description is completely accurate, complete, reliable and error-free.
Or in the event that you receive a problematic product * (defective product)* and we mean a product with a defect in manufacturing, a deformation in its shape, or a broken part due to production or because of shipping and handling procedures, or different in its components from what is mentioned in the purchase invoice, and if the electrical source is different from the standard specifications in Iraq, unless mentioned before purchase.
In case you are not satisfied with the product you ordered, you can return it to us and replace it with another product in accordance with the internal policy alsard General Trading Co. Ltd., where some products are subject to a warranty, part of which is the return and exchange of defective products * or a refund in the event that a replacement item is not available. This procedure is subject to the following rules:
This policy is applied to products within 3 days after the date of purchase, and is calculated from the date of delivery or from the date of the invoice (whichever is earlier).
To be eligible for a return, your product must be unused and in the same condition in which you received it.
Products must be returned in full with their packaging, accessories (attachments) and manuals.
You must not tamper, sabotage or damage the packaging of the product.
A receipt or proof of purchase is required for your product.
Items that were displayed as special offers or weekly flash offers are not accepted for return.*
The product should not be repaired or maintained.
Once we receive your product, we will inspect it and notify you that we have received the product.
We will notify you if you approve a refund after inspecting the product.
If the refund is approved, we will start a refund , either according to the method of payment in cash or another method to be agreed upon .
You will receive a refund within several days depending on the policies of your card issuer (bank).
Shipping of returned items
You will be responsible for paying your shipping costs to return any of your products.
Shipping costs are non-refundable.
If the refund is approved, the return shipping cost will be deducted from the refund.